Emergency? Call us at (470) 341-3020 or text us at (470) 444-0234
Mercedes-Benz Stadium outside view of the venue's facade

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Have questions or want to let us know about your experience? Feel free to give us a call or send us an email, and our guest services team will be glad to help you as soon as possible.

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Mercedes-Benz Stadium parking lot map from overhead showing a diagram of each available lot for event days

Parking and Transportation

Plan ahead with a variety of parking options for games and events at Mercedes-Benz Stadium. There are more than 20,000 parking spots available within a 20-minute walk of the stadium. Pre-purchasing your pass is highly recommended as all parking will often sell out prior to an event.

Fan Guidelines


From accessible parking to accommodative seating, Mercedes-Benz Stadium offers a host of ADA Services. We also provide wheelchair and companion seating on all levels.

Health and Safety

Emergency services are available on site at all times by calling (470) 341-3020 or texting at (470) 444-0234. We take cleaning and disinfection to the next level. All "high touch" surfaces in stadium common areas are cleaned before, during, and after each event.

Bag Policy

For quickest entry into the stadium, we strongly recommend that you do not bring a bag on event day. If a bag is necessary, the bag must meet the specific criteria in order to enter the stadium

A-Z Guide

ADA Services

For additional questions regarding ADA accommodations at the stadium, please email GuestService@mercedesbenzstadium.com or call the Mercedes-Benz Stadium general information line at (470) 341-5000 and choose Option #3 for Guest Service.


Events held at Mercedes-Benz Stadium offer ADA accessible seating as well as companion seating. People with mobility impairment who require accessible seating are permitted to purchase tickets for accessible seats. This may include people who use wheelchairs, those who use other mobility devices, and people who cannot climb steps or walk long distances. Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf. People who do not fall within the categories above but merely have a preference for accessible seating are not permitted to purchase accessible seats.  Accessible seating (ADA) can be purchased online through Ticketmaster.com.

Wheelchair & Companion Seating:

Mercedes-Benz Stadium provides wheelchair and companion seating on all levels. Please note that event day relocations are LIMITED and are not guaranteed but may be available on a first-come, first-serve basis. Check with your section seating host for availability of seats.

Personal chairs, stools, chair cushions or other seating equipment are not permitted inside of the stadium.

Accessible Gates:

Gate 1, Gate 2, and Silver Deck Bridge entrances are ADA Accessible.

Accessible Parking:

Accessible Parking: Please visit the parking link on the Mercedes-Benz Stadium website to view ADA parking availability for events. https://parking.mercedesbenzstadium.com/

ADA parking is for sale on a first-come, first-serve basis. All parking decks and lots have ADA spaces.

Accessible Parking Shuttle: The following parking lots offer a complimentary ADA shuttle for most major events:

  • Blue Lot
  • Yellow Lot

The shuttle picks up at the lot entrance and drops off at the Vine City- MARTA station, closest to Gate 1.  Hours of operation may vary by event.

Accessible Drop-Off Locations:

Northside Drive – in front of The Home Depot Backyard

Andrew Young International Boulevard Northwest – in front of the Georgia International Plaza or the Red Parking Deck


Assistive Listening Devices:

Mercedes-Benz Stadium has been equipped with an assistive listening system. The service provides real-time captions and assistive listening for all public-address announcements. The handheld device is available for check out at Guest Service Centers located at Section 116 and Section 244. Devices are available on a first come first serve basis.

Closed Caption:

Closed Captioning is available on our LED boards located on both East & West ends of the stadium.

Interpreting Services:

Guests requiring interpreting services are asked to contact our guest services team at guestservice@mercedesbenzstadium.com, no later than three (3) weeks prior to the event. We will do our best to meet guest requests, but we cannot guarantee the service for all events.

Sensory Kits:

We provide kits to fans with sensory sensitivities. Available at Guest Services at 116.

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Alcohol Policy

Mercedes-Benz Stadium works hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:

All guests purchasing alcohol must present a valid ID for each purchase.

No alcohol will be sold to guests who appear to be impaired.

There is a two (2) alcohol drink limit, per transaction.

Fans sitting in the Supporter’s Section (135-136 and 101-103) will need to pour beverages from aluminum cans/bottles into compostable cups.

Alcohol sales on the concourses and in the seating areas will generally terminate at the end of the third quarter (football games) or the 75th minute (soccer games).

Management reserves the right to cut off alcohol sales at its discretion.

Guests passing alcohol to minors will be ejected and subject to arrest.

Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.

We reserve the right to refuse the sale of alcohol to any guest.

Glass beverage containers may not be removed from Club/Suite areas.

Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Fan Code of Conduct and may result in the guests being ejected, arrested or tickets being revoked.

All guests must finish and dispose of alcoholic beverages before exiting stadium property.

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Inside of Stadium:

Mercedes-Benz Stadium welcomes certified, leashed service animals in accordance with the ADA title II and III Law. If you need assistance in advance of an event, please call (470) 341-5000 and choose Option #3 to speak with our Guest Services team.

Please note, comfort animals, emotional support animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals. A doctor’s letter does not turn an animal into a service animal and unfortunately animals identified under these categories will be denied access to the stadium.

Outside of Stadium:

Event Day: For most events, animals are not permitted in exterior event related spaces such as tailgate areas, The Home Depot Backyard, and Fan Fest areas. Exceptions to this policy may vary based on event type. Certified, leashed service animals in accordance with the ADA title II and III law are permitted.

Non-Event Day: Dogs are permitted in areas such as The Home Depot Backyard if on leash.  All waste must be picked up and discarded in appropriate container.

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Bag Policy
MBS Bag Policy graphic (text on this image is below)

For quickest entry into the stadium, we strongly recommend that you do not bring a bag on event day. If a bag is necessary, the bag (including all Diaper Bags) must meet the following criteria in order to enter the stadium:

Bags must be CLEAR plastic, vinyl or PVC and not exceed 12” x 6” x 12”. Bags cannot be tinted with color or include oversized content that prevents visibility into the clear bag.

Only non-clear bags that are smaller than 4.5” x 6.5” will be permitted into the stadium.

Any type of non-clear bag exceeding 4.5” x 6.5” in size will not be permitted.

Diaper bags must be clear and comply with the Mercedes-Benz Stadium Clear Bag Policy. Clear diaper bags that meet the stadium’s bag policy specifications and accompany a child are permitted but are subject to search upon entry.  Baby and infant care items such as bottled formula and small snacks may be brought into the stadium, however, those items must be carried in a clear bag meeting the bag policy guidelines.

Camera bags and cases that accompany any permitted personal device must meet the clear bag policy specifications or will be denied entry.

Exceptions to the Clear Bag Policy will only be made for medically necessary items after proper inspection by security personnel. Please ask for assistance at the gate.

Guests with non-complying bags can store their items for a fee at one of the conveniently located bag check locations provided by The Mobile Locker Company outside of Mercedes-Benz Stadium.

Bag Check Locations:

Gate 1: Northside Drive sidewalk, near the Gate 1 Box Office

Gate 2: Outside of Gate 2

The Mobile Locker Company will be available for most major events from 2 hours prior to event start time and close 1.5 hours after the event concludes. Items must be retrieved from The Mobile Locker Company truck on the same day.

Need assistance on event day?

The Mobile Locker Company associates will be available at the truck location on event day to answer all questions and assist with your item storage. Please contact hello@themobilelockerco.com for all inquiries, including retrieval of items left behind on event day. For more information on The Mobile Locker Company, please visit https://www.themobilelockerco.com/

To learn more about the Clear Bag Policy, CLICK HERE.

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Banners, Flags, and Signs

To be permitted inside of Mercedes-Benz Stadium, banners, handheld signs and flags must meet the below criteria:

• Signs cannot be commercial, political or obscene in nature.

• Signs may not be affixed or hung anywhere within Mercedes-Benz Stadium.

• Signs may not be displayed in a manner that obstructs the views of other fans nor stadium scoreboards/advertising signage.

• The signs must be made of a paper or lightweight cloth-like material.

  • Signs cannot utilize wood, metal, plastic or similar types of materials for support unless distributed by MBS as a gate giveaway.
  • Maximum dimensions of a sign are 3′ x 5′.
  • For Atlanta United matches, any flags must be approved through supporter group leaders.
  • Signage cannot be battery operated or contain lights.

Provided banners, flags and signs are event related, in good taste as determined by stadium security and meet the above guidelines, guests will be permitted to bring them into the stadium.

Signage not permitted within the stadium will be disposed of by stadium security unless the guest wishes to return it to their vehicle prior to entry into the stadium.

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Box Office

Non-Event Day:

The Box Office is closed on non-event days. To purchase tickets in advance of event day, go to the specific event page on www.mercedesbenzstadium.com or www.ticketmaster.com. Purchasing tickets via any other online site could result in delayed entry to Mercedes-Benz Stadium. Ticketmaster fees apply to all tickets purchased for events at the stadium, both purchased in person at the Box Office or online at www.ticketmaster.com.

Event Day:

The Box office is open on event day for ticket resolution only. Box Office hours will vary by event. Please refer to your events email communications prior to event day for specific details. You may purchase tickets on event day online at www.ticketmaster.com. For sold out events, safe and secure fan-to-fan resale of tickets is available online at www.ticketmaster.com.   Fraud prevention measures for day of event online ticket purchases may result in delayed delivery to the buyer.  Purchasing resale tickets from any other online site could result in delayed entry to the Mercedes-Benz Stadium.  The Box Office is located near Gate 1 off Northside Drive. To search for ticket availability for stadium events in advance of event day, please visit www.mercedesbenzstadium.com or www.ticketmaster.com.

Children’s Ticket Policy:

For Atlanta Falcons and Atlanta United events, children less than 33 inches tall can enter Mercedes-Benz Stadium for free as long as they sit in a guardian’s lap. For other events, the policy may vary, and tickets will be required for all fans.

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Card and Mobile Payment Only (Cashless)

Mercedes-Benz Stadium accepts card and mobile payment ONLY. All mobile vendors, concession stands, bars, and retail locations require the use of card or mobile payment. The stadium is equipped with several ReadySTATION kiosks to convert cash to a prepaid debit card that can be used anywhere VISA is accepted (inside or outside the stadium).

The ReadySTATION kiosks are located and available for use on each of the main concourse levels inside the stadium.

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Should you need immediate assistance, guests are encouraged to report issues and concerns to the nearest Security Personnel or any stadium Team Member.

Fans are also encouraged to report inappropriate behavior by text message. Using your mobile device, text (470) 444-0234 followed by your specific stadium location and provide a brief description of your need for assistance.

If you begin to feel ill while at Mercedes-Benz Stadium, please contact the Stadium Operations Center by calling (470) 341-5020 or texting (470) 444-0234 followed by your specific stadium location for assistance. You may also request assistance from the nearest Security Personnel or Mercedes-Benz Stadium Team Member.

In the event of an emergency at Mercedes-Benz Stadium, event staff, event security and police officers are available to assist all guests. Pertinent information regarding the emergency and evacuation procedures will be provided over the public-address system and on the Stadium televisions and scoreboards.

To view a video of the Mercedes-Benz Stadium Evacuation Plan, CLICK HERE.

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Directly through the Atlanta Falcons, Atlanta United, and Mercedes-Benz Stadium apps or via parking.mercedesbenzstadium.com, fans can purchase parking through an integrated partnership with Atlanta-based Park Mobile, the country’s leading parking commerce site.

Once you’ve purchased your parking, download or open the Waze app and input the address provided for your purchased parking location to get the most efficient route to your destination. Waze is the recommended GPS program with updated event day traffic plans and street closures, providing you with accurate directions and real-time traffic alerts. Therefore, we recommend you do not use Google Maps, Apple Maps, or any other mapping software

During non-event days, please access the Silver Deck for parking needs.

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Prohibited Items and Behaviors

Mercedes-Benz Stadium is a non-smoking, non-vaping and tobacco free campus. The use of any tobacco based products, e-cigarettes and vaporizers, inside of the stadium or within the immediate gate plazas, is strictly prohibited.

Additional prohibited items and behaviors at Mercedes-Benz Stadium include, but are not limited to:

  • Abusive, foul or disruptive language
  • Alcohol, illegal drugs or harmful chemicals
  • Animals (except service animals)
  • Aerosol cans or pressurized containers
  • Bags that do not follow the Mercedes – Benz Stadium clear bag policy, including diaper bags and personal camera bags that do not meet clear bag policy specifications
  • Batteries: Loose batteries, or batteries not used in a working, permitted device will not be allowed into the stadium. Guests should be prepared to demonstrate the batteries operational use in a permitted device to security personnel upon request
  • Bottles, cans, glass and other beverage containers
  • Cameras with lens longer than 6″ (detachable or non-detachable) and camera bags that do not meet clear bag policy specifications
  • Chairs, booster seats, stools or other seating devices
  • Devices deemed suspicious by Stadium security in its sole discretion are prohibited. Guests should be prepared to demonstrate any device’s operational use upon request.
  • Food items
  • Hover-boards
  • Inflated balls, including beach balls, or any missile or object that can be used as a projectile
  • Interference with the progress of the event (including throwing objects)
  • Knives of any length
  • Large Umbrellas – Must be under 33 inches to be allowed in the building
  • Laser Pointers
  • Lights
  • Masks related to health provisions are permitted; Other masks that cover or conceal identity are not permitted
  • Noisemakers, including but not limited to, whistles and horns
  • Pyrotechnics and fireworks of any kind including, but not limited to, flares, smoke bombs, or incendiary devices
  • Remote controlled aircraft or unmanned aircraft systems (drones)
  • Signs or flags (no larger than 3’ X 5’), shakers, pom-poms or any item with a pole or stick unless distributed by MBS as a gate giveaway
  • Thermoses/Cups
  • Ticket scalping
  • Trespassing, soliciting, peddling and loitering
  • Tripods, monopods and Selfie-Sticks
  • Weapons of any kind including, but not limited to, knives, pepper spray, stun guns, concealed weapons and firearms

**and/or any other item or action deemed dangerous, unnecessary, inappropriate or suspicious in nature, by any MBS team member.**

Mercedes-Benz Stadium Security personnel will review all unique circumstances on a case by case basis and reserves the right to deny access of items based on specific event requirements/requests and overall building policies.

Fans are encouraged to report inappropriate behavior to the nearest security personnel or Mercedes-Benz Stadium team member. Fans can also report inappropriate behavior by text message: Using your mobile device, text 470-444-0234 followed by your specific stadium location and brief description of your need for assistance.

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Mercedes-Benz Stadium offers two rideshare drop-off and pick-up locations near the stadium.

Rideshare Zone 1 is located on Northside Drive, in front of Georgia World Congress Center – Building C. Fans are encouraged to follow the wayfinding signs along the Northside Drive sidewalk towards Georgia World Congress Center – Building C.

Rideshare Zone 2 is located on the Centennial Olympic Park Drive sidewalk near State Farm Arena.

Fans exiting Gates 2, 3, and 4 are encouraged to follow the wayfinding signs from the stadium gates to Rideshare Zone 2 near State Farm Arena.

Other forms of rideshare, such as limousines and buses, are also permitted to use these areas as designated pick-up and drop-off locations.

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Mercedes-Benz Stadium is a non-smoking, non-vaping and tobacco free campus. The use of any tobacco based products, e-cigarettes and vaporizers, inside of the stadium or within the immediate gate plazas, is strictly prohibited.

Violators of this policy may be ejected from the stadium. All Season Ticket holders are responsible for their conduct as well as the conduct of their accompanying guests and/or persons using their tickets.

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